Zafa Privacy Policy

Version: 1.1
Last Updated: 7 July 2025

1. Who This Applies To

This policy applies to all individuals using Zafa’s platform — including users, service providers, and merchants — whether via the mobile app, website, or related services.

2. What Personal Information We Collect

Zafa may collect and store the following personal data:

2.1 General Information

Full name, email, and phone number
Language preferences and saved service addresses
Profile photo

2.2 Location Data

Precise or approximate location via GPS, IP address, or device settings

2.3 Payment & Transaction Information

Method of payment, card type, and amount charged

2.4 Communication & Usage

In-app chat content and timestamps
Service details (e.g. duration, features accessed, support history)
Log files, crash reports, device configuration, browser type

2.5 Personal Documents (from users and service providers)

South African ID (certified)
Driving licence (if applicable)
Bank account letter or statement
Proof of address
Price list (if applicable)

All documents are uploaded voluntarily and used strictly for verification and platform integrity.

3. Why We Collect Your Data

We use your information to:

Match users with trusted service providers
Verify identities and merchant legitimacy
Enable secure service delivery and documentation
Provide accurate pricing and monitor service completion
Improve platform functionality and diagnose technical issues
Communicate updates, support, or safety alerts
Detect and prevent fraud
Comply with South African regulations and legal obligations
Enable promotional or operational communication (only with your consent)

4. Sharing Your Information

Zafa does not receive third-party data. We may share limited personal information with:

Ad networks (for growth and promotion)
Analytics tools such as Firebase and Google Analytics
Diagnostic and testing services
Merchant management systems hosted at https://zafa.adminkloud.com/public
Government authorities when legally required

We do not sell personal data. All sharing follows strict safeguards and purpose limitation.

5. Document Protection

Documents such as ID, licence, bank statements, and address proofs are:

Stored securely in encrypted environments
Accessible only to authorised admin roles
Never exposed to unauthorised third parties
Used strictly for verification, safety, and billing

You can request access, correction, or deletion (unless we are legally required to retain the documents).

6. Your Rights Under South African Law

Under the Protection of Personal Information Act (POPIA), you have the right to:

Access your personal information
Correct or update data
Object to unwanted data processing
Request deletion or anonymisation
Withdraw consent at any time

You may exercise these rights by contacting:

📧 info@zafaapp.co.za
🌐 https://zafa.adminkloud.com/public

7. Cookies & Tracking Technologies

Zafa uses cookies, pixels, and related technologies on both the app and website to:

Improve platform performance
Track usage patterns and aggregate statistics
Personalise user experience where applicable

You can manage tracking preferences via your browser or device settings. Restricting cookies may impact some features of the website or app.

8. App Permissions

Zafa may request access to:

Location services
Camera and storage
SMS messages
Contacts
Social media (public info only)

Permissions are optional and can be adjusted at any time in your device settings. Certain features may not function correctly without the relevant permission.

9. Data Security Measures

We safeguard your data through:

End-to-end encryption where appropriate
Role-based access control
Secure storage environments
Routine backups and disaster recovery procedures

While no system is completely immune to threats, Zafa takes proactive steps to protect your information and maintain transparency in the event of any security concern.

10. Data Retention

Zafa retains personal and document data:

Only for as long as necessary for operational and legal purposes
Longer where required for legal, financial, or compliance needs
Anonymised or deleted when no longer required

11. Changes to This Policy

We may update this privacy policy periodically. Users will be notified of material changes, and we encourage you to review the policy regularly to stay informed about how we protect your information.

12. Contact Us

For any privacy-related questions, feedback, or to exercise your rights, please contact:

📧 Email: info@zafaapp.co.za
🌐 Support Portal: https://zafa.adminkloud.com/public

13. Website Usage & Analytics Tracking

In addition to data collected through the mobile app, Zafa also collects certain information when you visit our website. This may include:

Browser and device details (type, version, operating system)
IP address and approximate location
Pages viewed and time spent browsing
Click activity, navigation patterns, and site interactions
Referral information (how you arrived on the site)

This data helps us monitor performance, improve usability, and ensure our website functions securely and efficiently. Some of this information is collected using browser cookies and similar tracking technologies.

13.1 Google Analytics

We use Google Analytics, a third-party analytics service, to collect and analyse website usage data. Google Analytics may set cookies in your browser and collect information such as your IP address, device information, and interaction with our pages. This information is used in aggregated form to help us understand how visitors use the website and how we can improve it.

For more information on how Google collects and processes data, please refer to Google’s Privacy Policy: https://policies.google.com/privacy

You can opt out of Google Analytics tracking by adjusting your browser settings or by installing the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout

Zafa does not use website analytics data to personally identify individual users or to build personal profiles for marketing without your explicit consent.

By using Zafa’s app, website, or related services, you acknowledge and agree to the data practices outlined in this Privacy Policy.